SERVICE CONTRACT OPTIONS

Modern lasers build on decades of proven, reliable designs. For example, LEXEL™ lasers are typically warranted for two years or 2000 hours.

Lasers do require some routine maintenance, however, and occasionally may require service. To fit your experience and budget, there are a variety of maintenance and service options available:

Service Contracts give maximum peace of mind when the laser must be kept operational at all times. If any problem occurs, it is fixed on-site, with no additional charge for parts or labor.

Maintenance Contracts help keep the laser in top condition. Periodically, a maintenance/service visit is scheduled. The laser is checked out and is fine-tuned to give the maximum possible performance. If there are any potential problems, these can often be caught and alleviated in advance.

Lasers maintained via scheduled maintenance visits will have needed repairs performed for parts cost only (no labor). On-site repair does incur charges for travel under this plan.

Per-Incident Service is best for experienced operators who perform their own maintenance. If a problem occurs, our service engineers can troubleshoot and fix it. For out-of-warranty service, there is a charge for parts, labor and (if necessary) travel.


Service for other brands
If you have non-LEXEL™ lasers, we can provide the same maintenance and service options. Cambridge Lasers Laboratories, has experience with Coherent®, Spectra-Physics®, and other brands of lasers.


Types of service
We routinely perform service in the following areas. We can even work on some laser-related equipment, such as slit lamps, galvanometer scanners, and general power supplies.  If you have a service need and don't see it listed below, then feel free to contact us by Clicking Here, or call our office.

SERVICE/SUPPORT REQUEST

If you need service or support for your laser, whether LEXEL™ or other brand, please contact us via the listed e-mail addresses, or by phone or fax.

U.S. and Canada customers
   For technical assistance via email: Click Here
   For assistance regarding shipping: Click Here

International customers
   For technical assistance via email: Click Here
   For assistance regarding shipping: Click Here
   You may also try reaching us using skype

Types of service
We routinely perform service in the following areas. We can even work on some laser-related equipment, such as slit lamps, galvanometer scanners, and general power supplies.

If you have a service need and don't see it listed here, contact us by Clicking Here, or call our office.

SERVICE/SUPPORT PROGRESS

To find out the status of your existing service or support request, use the email form, or phone/fax to our main office. 

U.S. and Canada customers
   For technical assistance via email: Click Here
   For assistance regarding shipping: Click Here

International customers
   For technical assistance via email: Click Here
   For assistance regarding shipping: Click Here
   You may also try reaching us using skype

For best service, please provide your model and serial number either when calling or filling out the form.
 

MANUALS AND DOCUMENTATION

We have manuals, schematics and other documentation available for makes and models of LEXEL™ lasers.

We also have some manuals, schematics and other documentation available for other brands of lasers, including Coherent and Spectra-Physics.

To find out how to obtain a copy for your LEXEL™ laser, contact us by Clicking Here, or call our office.

For best service, please provide your model and serial number either when calling or filling out the form.


Please note that we may charge a fee for a copy.  Also, some of our older manuals have been converted to Adobe Acrobat format and we can offer to you that .pdf option as well.

SERVICE HISTORY

We keep extensive records on the manufacture and service of our lasers.

This is just one reason to always have your Lexel laser serviced by the factory.

The service history is useful in detecting trends, determining service intervals, insuring that parts supplied are appropriate for the version, and continuing that original spec performance is restored.

If you would like to find out the service history of your laser, e-mail us by Clicking Here, or call our office.

For best service, please provide your model and serial number either when calling or filling out the form.